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Frequently Asked Questions

At EasyPaperRolls.com, we get a lot of questions about our products, whether it’s about the high quality of our thermal paper rolls, which products use plotter paper, which printer ribbon do I need, or how to get laser toner cartridges.

To help answer your questions, we’ve created our Frequently Asked Questions page. So whether you’re wondering how to get personalized paper rolls, or you’re thinking about what kind of ATM paper you need to order, we’re hoping you’ll find your answers here.

Q: How quickly can you ship my order?

A: Orders of items such as POS paper and thermal paper rolls are processed daily and most orders are shipped the same day. Orders received after 3:00 pm (Eastern Standard Time) will be processed the following business day.

Q: How long will it take to receive my order?

A: Allow one to four business days for your order to arrive. Shipping times vary depending on your location. Orders are shipped UPS Ground, unless instructed otherwise.

Q: How can I track my order?

A: If you did not receive an email confirmation with your tracking number, please email the customer service department at help@easypaperrolls.com

Q: How can I place an order without using the Internet?

A: Rest assured that orders placed on our website are highly secure, whether it's for one roll of thermal cash register paper or several boxes of printer ribbons. However, if you are uncomfortable using your credit card on the Internet, you may phone in your order to .

Q: Do you offer custom printed paper rolls?

A: Yes, we offer custom printed paper rolls. From company logos to return policies we offer many options for your custom printing needs. If you would like more information on our custom printed products please email our sales department at sales@easypaperrolls.com or call .